Shankar - Customer Service Manager
Before I joined Loan Market I was a share broker for 18 years, helping people get the shares they wanted at the best possible price. With this experience I joined Loan Market, after which I became a Register Financial Advisor. Since then I have worked for over 10 years in the industry. With my experience and qualification I have continued to be an integral part of the West Auckland Loan Market team as Customer Service Manager. My responsibility is to ensure our customers’ loan application proceeds smoothly through all the procedures by keeping in contact with the customers as well as the banks. If you are interested in finding out more, pop into the office and we can have a chat over coffee or give me a ring and we can go through the entire process together.
Gina Zhang - Office Manager
Gina has obtained Bachelor degree in Financial Management, Before joining Loanmarket as Office Manger Gina worked for Standard Chartered Bank (Fortune Global 500 Company) as management trainee and have accumulated about 4.5 years work experience in retail banking, corporate banking and credit analysis. Gina will be coordinating internal/external resources (lender, real estate agents and insurance companies), ensure consistent running of office systems and conduct internal communication with staff. Besides, also monitor work performance and ensuring compliance with lending policies and bank requirement to maintain a high service level to lenders and clients. Deliver profitable customer-focused administrative and financial services to clients, whilst enhancing the company's brand, and supporting future growth.